PAYMENT TERMS

An initial invoice must be paid before any work commences. This may be 50% or the full amount, depending on the project agreement.
Payment plans or retainers must be honoured as agreed.
Late payments may incur additional fees.
Non-payment may result in work stoppage and legal action.
Final handover of any project deliverables will not occur until the final invoice is paid in full. If the Client has multiple projects in progress, they must settle the full final invoice for all projects before receiving handover for any one of them.

NO REFUNDS POLICY

All payments are final. No refunds will be issued under any circumstances.
If a project is terminated early by the Client, no partial refunds will be granted.
In cases where services are postponed, work may be rescheduled but not refunded.

SCOPE OF LIABILITY

Business Brother Pty Ltd provides advice and services based on professional expertise. However, final business decisions remain the responsibility of the Client.
Business Brother Pty Ltd is not liable for any direct, indirect, or consequential damages resulting from the Client’s use of delivered work.
The Client assumes full responsibility for legal compliance of any marketing materials.

REVISIONS & ADDITIONAL WORK

Each project includes up to two (2) revisions unless a different revision limit is expressly agreed upon in writing.
Additional revisions or changes outside scope will be charged at a fixed rate.

INTELLECTUAL PROPERTY

Business Brother Pty Ltd retains the copyright to all original materials until full payment is received.
Upon full payment, the Client receives a license for the agreed purpose but does not own the raw working files unless specifically stated.
Business Brother Pty Ltd reserves the right to display completed work for portfolio and marketing purposes.

THIRD-PARTY TOOLS & HOSTING

Any third-party costs (e.g., website hosting, software subscriptions, stock imagery) are the Client’s responsibility.
Business Brother Pty Ltd is not liable for issues related to third-party services or products.

CONFIDENTIALITY

Both parties agree to maintain the confidentiality of proprietary information.
Business Brother Pty Ltd may use general project details for promotional purposes unless explicitly requested otherwise by the Client.

DISPUTE RESOLUTION

In case of any disputes, both parties agree to attempt mediation before legal proceedings.
Should the Client leave a negative review or make disparaging comments about the business publicly or verbally, without first seeking a resolution directly with Business Brother Pty Ltd, they will be in breach of this agreement, and further action may be taken.
These Terms are governed by the laws of New South Wales, Australia.